🔄 Refund & Return Policy
Hassle-Free Returns on Locksmith Supplies
At Keys R Us, we stand behind the quality of our locksmith tools, key blanks, machines, and hardware. If you're not completely satisfied with your purchase, we're here to help with a smooth and transparent return process.
✅ Return Eligibility
You may return most unused and unopened items within 30 days of the delivery date, provided that:
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The item is in original condition and packaging
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It is not a special-order or non-returnable product (see exclusions below)
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A valid proof of purchase or order number is provided
❌ Non-Returnable Items
Certain items are non-refundable or may be subject to a restocking fee (typically 15–20%). These include:
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Electronic programming tools or diagnostic devices
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Special-order or custom items
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Used or damaged products
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Items returned without original packaging or missing components
🔁 Exchanges
If you ordered the wrong item or received a defective product, we offer free exchanges within the 30-day return window. Contact our support team to initiate an exchange.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original method of payment within 5–10 business days
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If a restocking fee applies, it will be deducted from the total refund amount
📦 How to Start a Return
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Contact our support team at support@keysrus.ca or call 1-866-871-9320
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Provide your order number and reason for return
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Follow the return instructions provided by our team
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
📍 Return Address
Keys R Us
40 Kodiak Crescent, Unit 5
North York, ON M3J 3G5
Canada
🔒 Need Help?
Have questions about your return or refund? We're here to help. Contact us at
📞 (416) 871-9320 or visit our Contact Page for support.
