Shipping policy

Shipping & Returns Policy — KeysRUs

At KeysRUs, we process orders quickly to get your items delivered on time.

Processing Time: Orders are typically processed within 1–2 business days after payment clears.
Weekends & Holidays: Orders placed on weekends or holidays will begin processing the next business day.
Order Confirmation: You will receive a confirmation email once your order is placed and a shipping confirmation with tracking information once your order has shipped.

We offer flexible shipping options to suit your needs:

Flat-Rate Shipping

Express & Other Shipping Options

Customers can choose express or other premium shipping methods at checkout for faster delivery.
Delivery times and fees for express options vary and are displayed at checkout.

International Shipping

Available to select countries.
Delivery times vary, typically 7–21 business days.
Customs duties and import taxes may apply and are the responsibility of the customer.

Once your order ships, you will receive a tracking number via email.
Use this number to track your shipment directly with the carrier.

If your order hasn’t arrived within the estimated timeframe, contact us via:

Delays can occur due to weather, carrier issues, customs processing, or high-volume periods.

If your order is delayed beyond the estimated timeframe:

Check your tracking information first.
Contact us via info@keysrus.ca or call 416‑871‑9320 / 1‑866‑871‑9320 if no updates are available; we’ll help investigate.

If a package is returned due to an incorrect address, refusal of delivery, or unclaimed shipment:

We will contact you to confirm the correct address.
A reshipment fee may apply before the order is resent.
If we cannot reach you within 7–10 business days, a refund may be issued minus the original shipping cost.

Customers may return items within 30 days of delivery for a refund.
All returns are subject to a 15% restocking fee.
Items must be returned in original condition and packaging.
Refunds will be issued to the original payment method minus the 15% restocking fee and any shipping costs.
To initiate a return, contact us at info@keysrus.ca or 416‑871‑9320 / 1‑866‑871‑9320 for instructions.

We ensure secure delivery:

Lost Packages:

Contact us within 30 days if tracking shows a lost package: info@keysrus.ca, 416‑871‑9320, or 1‑866‑871‑9320.
We will file a claim with the carrier and provide a replacement or refund.

Damaged Items:

Email photos of the damage and your order number to info@keysrus.ca, or call 416‑871‑9320 / 1‑866‑871‑9320 within 7 days of receipt.
A replacement or refund will be issued after verification.

For questions about shipping, returns, or tracking:

📧 Email: info@keysrus.ca
📞 Phone: 416‑871‑9320 or 1‑866‑871‑9320