FAQs
Frequently Asked Questions (FAQs)
Do you sell to both professionals and individuals?
Yes! While Keys R Us primarily serves locksmiths and security professionals, individuals are also welcome to purchase key blanks, remotes, tools, and machines directly from our store.
Where do you ship in Canada?
We ship across all Canadian provinces and territories, including Ontario, British Columbia, Alberta, Quebec, and more. Our deliveries are fast, trackable, and reliable.
How long will it take to receive my order?
Orders are processed within 1–2 business days. Most customers in Canada receive their shipment within 2–7 business days, depending on location and selected shipping method.
What types of key blanks do you carry?
We offer a wide variety of key blanks including SC1, KW1, WR3, WR5 for residential and commercial use, as well as automotive blanks for brands like Honda, Ford, GM, Toyota, and more.
Do you carry programming tools and key cutting machines?
Yes. Our inventory includes top-rated key cutters and programmers from Ilco, Silca, Xhorse, and Lonsdor—perfect for both beginners and experienced locksmiths.
Can I return or exchange a product?
Yes, returns are accepted within 30 days if the item is unused and in its original packaging. Please reach out to our support team for assistance with the return process.
How can I contact customer support?
You can call us at (416) 871-9320 or toll-free at 1-866-871-9320. You may also reach us via our Contact Us page for product inquiries and order support.
Do you offer wholesale pricing?
Yes. We provide wholesale pricing for locksmith businesses and service providers. Contact us or create an account to apply for wholesale access.
Orders
What payment methods do you accept?
What is your return policy?
Can I change or cancel my order?
Products
What is the difference between brass keys and nickel-plated keys?
I have been told that the nickel-plating on a key will wear out the cutting wheel on a key duplicating machine prematurely. Is this true?
Why are some keys made of nickel-silver material?
Why not make all keys out of steel?
I’ve heard that keys have thumb and finger sides. What does this mean?
What is a “Universal Mill” ?
Shipping
Do you ship internationally?
How can I track my order?
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