Yes, most of our products come with a manufacturer’s warranty, which typically covers defects in materials or workmanship. Warranty terms may vary depending on the brand and product type. If you have questions about a specific item's warranty coverage, feel free to contact our support team—we’re happy to help.

If you're not satisfied with your purchase, you may return most unused items within 30 days of delivery for a refund—no questions asked. Products must be in original packaging and in resellable condition. Certain exclusions may apply, such as electronic tools or special-order items. Please contact our support team to start a return.

We process orders within 1–2 business days, and shipping typically takes 2–7 business days across Canada, depending on your location and the selected shipping method. You’ll receive a tracking number once your order ships so you can monitor delivery in real time. We use trusted carriers to ensure fast and reliable service.

🔄 Refund & Return Policy

Hassle-Free Returns on Locksmith Supplies

At Keys R Us, we stand behind the quality of our locksmith tools, key blanks, machines, and hardware. If you're not completely satisfied with your purchase, we're here to help with a smooth and transparent return process.

✅ Return Eligibility

You may return most unused and unopened items within 30 days of the delivery date, provided that:

• The item is in original condition and packaging

• It is not a special-order or non-returnable product (see exclusions below)

• A valid proof of purchase or order number is provided

❌ Non-Returnable Items

Certain items are non-refundable or may be subject to a restocking fee (typically 15–20%). These include:

• Electronic programming tools or diagnostic devices

• Special-order or custom items

• Used or damaged products

• Items returned without original packaging or missing components

🔁 Exchanges

If you ordered the wrong item or received a defective product, we offer free exchanges within the 30-day return window. Contact our support team to initiate an exchange.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original method of payment within 5–10 business days

• If a restocking fee applies, it will be deducted from the total refund amount

📦 How to Start a Return

1. Contact our support team at support@keysrus.ca or call 1-866-871-9320

2. Provide your order number and reason for return

3. Follow the return instructions provided by our team

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

📍 Return Address

Keys R Us
40 Kodiak Crescent, Unit 5
North York, ON M3J 3G5
Canada

🔒 Need Help?

Have questions about your return or refund? We're here to help. Contact us at
📞 (416) 871-9320 or visit our Contact Page for support.