Refund and Return Policy

🔄 Refund & Return Policy

Hassle-Free Returns on Locksmith Supplies

At Keys R Us, we stand behind the quality of our locksmith tools, key blanks, machines, and hardware. If you're not completely satisfied with your purchase, we're here to help with a smooth and transparent return process.

✅ Return Eligibility

You may return most unused and unopened items within 30 days of the delivery date, provided that:

  • The item is in original condition and packaging

  • It is not a special-order or non-returnable product (see exclusions below)

  • A valid proof of purchase or order number is provided

❌ Non-Returnable Items

Certain items are non-refundable or may be subject to a restocking fee (typically 15–20%). These include:

  • Electronic programming tools or diagnostic devices

  • Special-order or custom items

  • Used or damaged products

  • Items returned without original packaging or missing components

🔁 Exchanges

If you ordered the wrong item or received a defective product, we offer free exchanges within the 30-day return window. Contact our support team to initiate an exchange.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original method of payment within 5–10 business days

  • If a restocking fee applies, it will be deducted from the total refund amount

📦 How to Start a Return

  1. Contact our support team at support@keysrus.ca or call 1-866-871-9320

  2. Provide your order number and reason for return

  3. Follow the return instructions provided by our team

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

📍 Return Address

Keys R Us
40 Kodiak Crescent, Unit 5
North York, ON M3J 3G5
Canada

🔒 Need Help?

Have questions about your return or refund? We're here to help. Contact us at
📞 (416) 871-9320 or visit our Contact Page for support.