We accept all major payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and Shop Pay. For added convenience, we also support Apple Pay, Google Pay, and other secure checkout options available on our Shopify store.

We accept returns on most unused items within 30 days of purchase, as long as they are in their original packaging and in resellable condition. To initiate a return, please contact our customer support team with your order number. Refunds are processed once the returned item is received and inspected. Please note: special orders and electronic programming tools may be subject to restocking fees or may be non-returnable.

Yes, you can request to change or cancel your order—as long as it hasn’t been processed or shipped. We recommend contacting our customer support team as soon as possible with your order number. Once an order has been fulfilled, we’re unable to make changes, but you may still be eligible to return the item under our standard return policy.

A. In both cases the base material is brass. Nickel-plating the key extends the shelf life of the key and helps to maintain a “like new” look for a longer period of time.

While Nickel-plating is hard, the wear difference on a cutting wheel is insignificant. Cutter wear is more affected by the speed and the pressure a person applies when duplicating a key. In addition, foreign objects that come in contact with the cutter and/or contact with the vise jaw will have an adverse affect on cutter life.

It is more difficult to break a key made of nickel silver material. It is often used when the keyway is thin.

The internal components of the lock are commonly made of brass or nickel-silver. Making all keys of steel would result in premature wear on the parts.

If you hold a cut key in your right hand, with the bitting (cut edge) facing up, your thumb would rest on the thumb side and your finger would rest on the finger side of a key. While this applies in North America, this is not the case world-wide. In other countries, the bitting (or cut edge) may go into the lock with the facing down and therefore, the thumb side would be determined while holding the cut edge down. finger side thumb side

The question seems simple; however the answer is a bit more complex. First we must separate universal mill key blanks from sectional (or multiplex) key blanks. Sectional key blanks are specifically manufactured to fit master keyed lock systems. These key sectional families are found in large installations of locks such as shopping malls or apartment complexes. When a customer needs more keys than a single keyway can support, sectional key systems are used. Key combinations are unique on any given keyway then are repeated using a different keyway. High-level sectional keys function similar to the “universal mill” keys in that they bypass several or all of the lock keyways in the system. The difference is that these keys are used in a professionally planned security network. Even in professionally controlled circumstances, precautions must be taken when using any sectional keyway family. In contrast, universal mill key blanks are created to simplify key duplication. A universally milled key may enter more than one lock and are designed to be thinner than the original key. The more keyways it has been designed to enter, the thinner the key blade. The Ilco brand of keys does not feature “universal mill” however Ilco has long supported sectional key blanks or professionally controlled security networks.

At this time, we only ship within Canada. We are focused on providing fast, reliable service to locksmiths and customers across all Canadian provinces and territories. International shipping may be considered in the future—stay tuned for updates!

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link to monitor your delivery status in real time. You can also log in to your account on our website to view your order history and tracking updates. If you haven’t received your tracking info, feel free to contact our support team for assistance.